Returns and Exchanges

Requests for refund or exchange must be made within 14 days of purchase.

If any of our merchandise is defective or does not meet your expectations, it may be returned for a refund or exchange.

Returned merchandise must be in original condition, unwashed, unused with tag attached and accompanied by the original receipt.

We are unable to accept returns or exchanges on Hats due to sanitation purposes.

All items sold as "Sale" item is final sale and cannot be returned or exchanged.

There are no refunds or exchanges on International orders, unless the item is defective or a shipping error was made on behalf of Tiny Whales.

Merchandise purchased from other Tiny Whales retailers will not be accepted for exchange or refund. Tiny Whales merchandise purchased on this site cannot be returned to other retailers.

Once your return or exchange has been approved by Tiny Whales you then have 10 day to send the item/s back. Any order received after this will be forwarded back to sender.

Please allow 5 business days from the time your item/s is received in our warehouse for your refund or exchange to be processed.

Process your return HERE!