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Policy

RETURN POLICY

Tiny Whales will refund US orders within 14 days of purchase. If any of our merchandise is defective or does not meet your expectations, it may be returned for a refund. There are no exchanges or refunds on International orders, unless it was defective or an error on behalf of Tiny Whales. Please note all international sales are final. There are also no returns or exchanges on Hats due to sanitation purposes or any items marked or sold as sale items.

Returned merchandise must be in the original condition, must be unwashed, unused with tag attached and accompanied by the original tinywhales.com receipt. If you need to make a return please contact hello@tinywhales.com within 14 days of your purchase. Merchandise purchased from other retailers will not be accepted for exchange or refund. Tiny Whales merchandise purchased on this site cannot be returned to other retailers.

1. Return for Refund or Exchange (US orders only): If you return merchandise for a refund or exchange, it must be returned within 14 days of purchase. We will issue your refund or exchange once item is received at Tiny Whales. Email hello@tinywhales.com to coordinate your return.

2. Return for Refund or Exchange (International): There are no Refunds or Exchanges on international orders unless product was defective or it was an error on behalf of Tiny Whales.

PRIVACY POLICY

Our site is secured and every transaction is encrypted during transmission. Your off-line information is also protected and accessible only to authorized personnel. We respect your privacy and will not share or sell any customer information for any reason.

PAYMENT

We accept the following forms of payment; Paypal.com, Visa, Mastercard and American Express.

SHIPPING

Domestic Shipping (USA): All purchases will be processed and shipped within 5-7 business days unless otherwise stated such as pre ordering or purchasing "Tiny Whales Tee Shirt of the Month Club". All orders are shipped via USPS. Customers will be sent a tracking number. Please allow 3-5 days from ship date for delivery.

International Shipping: All purchases will be processed and shipped within 5-7 business days unless otherwise stated such as pre ordering or purchasing "Tiny Whales Tee Shirt of the Month Club". All orders are shipped via USPS. Customers are responsible for all costs associated with the shipment. This includes all VATS, IVA and Taxes. Customers assume all costs also associated with declaration value in accordance with their countries duties and tariff costs. Tracking number will be provided at time of shipment and furthermore Tiny Whales cannot be held responsible for lost packages. Please allow up to 3 weeks from ship date for delivery, delays may occur due to customs. All custom duties, taxes and fees are the sole responsibility of the customer.

SALES TAX

US shipments sent outside the state of California pay no sales tax. California shipments pay 8.75% sales tax at time of checkout. Customers are responsible for all sales taxes and other taxes on merchandise shipped to other states.

BACKORDERES

Because we are a growing company, occasionally items will be out of stock. We will make every effort possible to replenish stock quickly and will notify you when we expect the item to be back in stock.

COPYRIGHT

Tiny Whales and tinywhales.com are all properties of Tiny Whales LLC. All images, graphics, text and other content are protected by worldwide copyright and other proprietary laws and treaty provisions. You may not download (except where allowed), reproduce, modify, publish, distribute, transmit, transfer, sell or modify any portion of this site without express written authorization from Tiny Whales LLC.